Salon Policies
Thank you for choosing House of Holloway. We set aside special time just for you and appreciate your understanding of the following policies.
Appointments, Cancellations & No-Shows
At House of Holloway, we set aside special time just for you, so we really appreciate your understanding when it comes to scheduling changes.
If you need to cancel or reschedule your appointment, please give us at least 24 hours' notice.
Cancellations made within 24 hours of the appointment will be charged 50% of the scheduled service amount.
No-shows will be charged 100% of the scheduled service amount.
We may contact you approximately 48 hours before your appointment to confirm.
Late Arrivals
We understand that things happen. If you arrive late, we'll do our best to accommodate you, but your service may need to be shortened, adjusted or rescheduled so we can stay on time for the guests who follow you.
Service Satisfaction & Adjustments
We want you to leave feeling good about your hair. Salon services are non-refundable, but if something about your service did not turn out as discussed, please contact us within 7 days of your appointment.
We'll review the situation and, when appropriate, make a reasonable adjustment at no additional charge.
Complimentary adjustments are intended to correct an issue with the original service. They do not apply to changes of mind, services performed elsewhere, or services that were explained in advance as requiring multiple appointments.
Retail Product Policy
All retail product sales are final. Because we cannot verify how much product has been used or how it has been handled after leaving the salon, we do not accept product returns or refunds.
If a product is defective or damaged, please contact us within 7 days of purchase so we can make it right.
Specialty Services
Certain specialty services, including hair extensions, corrective color and bridal services, may have additional booking, deposit or service-specific policies. Any additional requirements will be explained before the appointment or before hair/products are ordered.
Questions About a Policy?
If you're unsure how a policy applies to your appointment, contact the salon and we'll be happy to help.
You can also call us at 402-423-3616.